Refund, Return & Exchange
Last Updated: July 2026
At STVS every handcrafted saree is carefully inspected and securely packaged before dispatch to ensure it reaches you in perfect condition.
Please read our Refund, Return & Exchange Policy carefully before placing your order.
Refund, Return & Exchange
We take utmost care in packaging and quality checking every product before dispatch.
Please note that we do not offer refunds, returns, or exchanges once an order is placed, except in cases where:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect item.
Return & Exchange Request Timeline
If you receive a damaged, defective, or incorrect product, you must raise your return or exchange request within 1–2 days (48 hours) of delivery.
Requests received after this period may not be accepted.
Unboxing Video Requirement
If you receive a damaged or defective product, you must record a continuous unboxing video from the moment the sealed package is opened, clearly showing the issue.
This video is mandatory for verification.
Without a valid unboxing video, we will not be able to process any refund, return, or exchange request.
How to Raise a Request
Please contact us within 48 hours of delivery and share the following details:
- Order Number
- Full Name
- Clear Unboxing Video
- Photos of the Product (if required)
- Brief Description of the Issue
Email: support@stvs.in
WhatsApp: +91 99777 00258
Our customer support team will review your request within 24–48 business hours.
Refund Process
If your request is approved:
- Refunds will be initiated within 5–7 business days.
- The refund amount will be credited to your original mode of payment.
- For Cash on Delivery (COD) orders, the refund will be transferred to your registered bank account after verification.
Exchange Policy
Exchanges are offered only if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect item.
Exchange requests must be raised within 1–2 days (48 hours) of delivery.
Once your exchange request is approved, the Exchange product will be delivered within 5–7 business days, subject to product availability and your location.
Exchange requests without a valid unboxing video will not be accepted.
Important Notes
- Cash on Delivery (COD) is available on eligible orders.
- Shipping charges are non-refundable.
- Products that have been used, washed, altered, or damaged after delivery are not eligible for a refund or exchange.
- Products returned without original packaging, tags, or accessories will not be accepted.
- Minor color variations due to photography, lighting, screen resolution, or display settings are normal and will not be considered a defect.
- As our sarees are handcrafted, slight weaving irregularities, thread pulls, small stain marks from the weaving process, or natural texture variations are characteristics of authentic handloom products and are not considered manufacturing defects.
- STVS reserves the right to reject any refund or exchange request that does not meet the above conditions.
Refund Timeline
| Payment Method | Estimated Refund Time |
|---|---|
| UPI | 2–5 Business Days |
| Debit/Credit Card | 5–7 Business Days |
| Net Banking | 5–7 Business Days |
| COD Orders | 5–10 Business Days |
Refund timelines may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
STVS
Address:
Shree Ram Mandir, VIP Road, Vishal Nagar, Raipur, Chhattisgarh – 492001
Phone / WhatsApp:
+91 96444 92124
Email:
support@stvs.in
Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM